Auto & General has been around in South Africa for
over 20 years and is considered one of the country's leading
short-term insurance providers. In fact, it was Auto & General that
pioneered insurance quotes via telephone and over the Internet, as
well as introduced their well-known Service Charter.
The company's Service Charter encapsulates 5 key principles, which
1. To deliver the highest levels of service
2. To deliver affordable insurance
3. To deliver superior quality
4. To ensure the customer will always have a voice
5. To ensure that the insurer will always innovate
Not only does Auto & General's Service Policy serve to protect its
clients, but also reminds Auto & General staff about their duties
and responsibilities to maintain and raise levels of customer
service as well as fulfill their commitment to provide affordable
and effective insurance solutions.
If these principals are not met, there are consequences for the
staff members, and their clients can receive, amongst other
incentives, a free month of insurance as consolation.
The culture in Auto & General has been cultivated over two decades
to remain at the cutting edge of South African insurance and
continue to deliver competitive insurance products, particularly in
regard to short-term insurance.